Phones

So we made it through six weeks in the classroom to get to this point: talking with real live customers on the phone.

I didn't want to push the button... who the hell knew what was going to be waiting on the other side. It wasn't so much fear, it was knowing that many of our customers are calling about mistakes on their bills -- mistakes mostly due to their inability to read and comprehend.

My first call was 50 minutes. Five zero minutes. At the end of it, I sold a phone and added a 2-year contract. Roughly $110 toward my commission. I guess we're supposed to do $1,000 a month. Maybe more.

The rest of my calls... I forgot stuff. Didn't follow my script, couldn't sell shit. Meh.

All in all, I think I had one of the more positive experiences. I didn't freak out, except for when I didn't know how to transfer a call -- I mean really, you expect me to remember something I was shown 5 minutes before I hit auto in? I don't think so. And don't get cranky with me because you can't keep cool under pressure.

I guess in my old age, I don't let shit bother me like it used to. You have a bad call? Chances are, the next one will be better. Or the next one. There's *always* light at the end of the tunnel.

We were relatively insulated from bullshit until today. I guess it's easy to look back and see what we could've or should've done differently in the weeks leading up to this. We want one thing, they want another. We'll see who wins.