Day 4, XYZ, Inc.

First day back after being sick.

Right off the bat, we get a quiz on material from the beginning of the week.

I missed two, which was better than one of the other guys who hasn't missed any time.

Then we moved on to taking practice calls. I knew how the beginning of my call was supposed to go. That part went great. Some of the stuff in the middle... definite room for improvement. But no dead air, no "um, ah, err" kinda shit. For not having taken a call with these tools, I rocked it.

Then we worked on our scripts. Nailed it. Time and again. With my voice dying. We took more practice calls from our instructor. A few minor hiccups, but still better than the boys.

We took lunch, then we took practice calls from the class next door. I took three. They tried to make each one harder than the last, but they couldn't shake me. They were impressed. We all did pretty good.

But I have something the other folks don't have: Training from The Mothership, and the knowledge of how to coach agents using the guidelines from The Mothership. Call flow? That's cake. It's Pavlovian, it's instinct. You hear the two tones and you're off and running.

So yeah, I'm liking the new job. It's stuff I can do. There's very little bullshit. And there's room for advancement. And the pay... my first check will speak for itself.

I know what went down at Corporation X today. It's unfortunate. But really, it's not that bad of a thing. People get new opportunities. Other people are exposed for what they are.

It all works out in the end.

It really does.